A class is missing from my account

If a class you expect is not in your list, the cause is nearly always on the school's side rather than in your settings — which is good news, because it means there is a specific person who can fix it.

What it usually means

• You have not been added to that class yet. The most common cause by far.
• You were added under a different address. If the school has an older email or phone number for you, the class is attached to that one.
• The class has not been created yet, or has not been made visible to families.
• Your child was moved. A change of class does not always follow instantly.

What to do

1. Check you are signed in as yourself, on the address the school knows you by.
2. Look under the right child — classes are listed under each child's name, so a class can look missing when it is simply under a sibling.
3. Ask the teacher or school office to confirm you are on the class list for that class.

Why support cannot add you

Bloomz support cannot add anyone to a class. Class membership is controlled by the school, and that is deliberate — it is what stops people from joining a class their child is not in. The school can add you in a moment.

Related

• The wrong child is linked to my account
• Your invitation or join code isn't working