Getting a receipt or invoice for your subscription

This is about a receipt for a Bloomz subscription you bought yourself. If you are looking for a record of school fees you paid through Bloomz, that is a different thing — see Payments, where a family's payment history lives.

If you paid Bloomz directly

The confirmation email sent when the payment went through is your receipt. It has the order number, the date, the amount and the plan. Search your inbox for it, including the spam folder, before anything else.

If you cannot find it, contact support with the address you paid with, the approximate date, and the amount. Please note support cannot re-issue a receipt for a payment made somewhere else — see below.

If you paid through the App Store or Google Play

Bloomz never sees that transaction, so we cannot produce the receipt. The store holds it and both let you email yourself a copy:

• Apple: Settings → your name → Media & Purchases → Purchase History.
• Google: Play Store → Profile → Payments & subscriptions → Budget & history.

This is also the place to cancel, change the card, or request a refund for a store purchase — Bloomz cannot do any of those on your behalf.

For a school or district invoice

School and district plans are invoiced, not charged to a card. Your district's Bloomz contact holds those invoices; support can put you in touch with the right person.

Related

• You paid for Premium but don't have it yet
• Cancel your subscription