BloomzAccount & Settings
Your Account
Change your email address
Your email address is how Bloomz reaches you and how you sign in, so changing it changes both. Do this rather than creating a second account with the new address — a second account…
Change your password
Change your password while you are signed in — for example because you shared it to get help, or you use it somewhere else. You need your current password to do this; if you have f…
Update your profile photo and contact details
Your profile photo helps teachers and other parents recognize you at a glance. It's a one-click change from anywhere in Bloomz — your phone number and email, on the other hand, liv…
Delete your account
Deleting your Bloomz account permanently removes your profile, messages and settings — immediately, with no grace period and no way to undo it. Make sure it's really what you want …
Update your phone number
Your phone number is used for SMS and voice-call notifications. Adding or changing it is a Premium feature — on a Basic account, the row that should open the phone form opens an up…
Sign out of Bloomz
Signing out closes your Bloomz session on this device — anyone who opens Bloomz here afterward has to sign back in with a password to see anything. The fastest way is the Sign Out …
Switch between your staff and parent profiles
If you're a teacher at one school and a parent at another — or you hold logins for more than one Bloomz account for any other reason — switch between them from the same device in a…
Your account is suspended — what that means and what to do
If you cannot sign in and Bloomz says your account is suspended, here is what that means and what to do. This article is for the person who is locked out — if you are an administra…
Duplicate or merged accounts
Two accounts happen easily: you were invited at one address, signed up later at another, and now your classes are split between them. How to tell The clue is usually partial. One a…
Notifications
Choose which notifications you receive
If Bloomz is telling you too much, or not enough, one screen controls it: which channels reach you, and when Bloomz stays quiet. This takes two minutes and only changes your own ac…
Set a Critical Contact so urgent notices always reach you
Critical Contact is real, and it does what the name says — it makes sure SMS and voice-call notices reach a specific person immediately, skipping Bloomz's normal cost-saving delay.…
Subscription & Billing
You paid for Premium but don't have it yet
You paid, the money left your account, and Bloomz still shows the free plan. This is almost always one of four things, and none of them means you have lost the money. Check these i…
Getting a receipt or invoice for your subscription
This is about a receipt for a Bloomz subscription you bought yourself. If you are looking for a record of school fees you paid through Bloomz, that is a different thing — see Payme…